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APA Citation
Unknown (2016). Customer relationship management : a global perspective. Place of publication not identified : Gower. http://access.bl.uk/ark:/81055/vdc_100031347761.0x000001
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Unknown (2016). Customer relationship management : a global perspective. Place of publication not identified : Gower. http://access.bl.uk/ark:/81055/vdc_100031347761.0x000001