Cite
MLA Citation
Vincent P Magnini and Carol J Simon. A hotel manager's handbook : 189 techniques for achieving exceptional guest satisfaction. Toronto : Apple Academic Press, 2015. http://access.bl.uk/ark:/81055/vdc_100044358339.0x000001
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Vincent P Magnini and Carol J Simon. A hotel manager's handbook : 189 techniques for achieving exceptional guest satisfaction. Toronto : Apple Academic Press, 2015. http://access.bl.uk/ark:/81055/vdc_100044358339.0x000001