Cite
MLA Citation
Unknown. New service development : creating memorable experiences. Thousand Oaks, Calif : Sage Publications, 2000. http://access.bl.uk/ark:/81055/vdc_100025515992.0x000001
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Unknown. New service development : creating memorable experiences. Thousand Oaks, Calif : Sage Publications, 2000. http://access.bl.uk/ark:/81055/vdc_100025515992.0x000001