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Lutchman, C. et al. (2015) 7 fundamentals of an operationally excellent management system. [Online]. Boca Raton : CRC Press. Available from: http://access.bl.uk/ark:/81055/vdc_100044613797.0x000001
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Lutchman, C. et al. (2015) 7 fundamentals of an operationally excellent management system. [Online]. Boca Raton : CRC Press. Available from: http://access.bl.uk/ark:/81055/vdc_100044613797.0x000001