Cite
APA Citation
Hunt, B., & Ivergård, T. (2014). Designing service excellence : people and technology. Boca Raton : CRC Press. http://access.bl.uk/ark:/81055/vdc_100044776681.0x000001
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Hunt, B., & Ivergård, T. (2014). Designing service excellence : people and technology. Boca Raton : CRC Press. http://access.bl.uk/ark:/81055/vdc_100044776681.0x000001