Cite
HARVARD Citation
Hunt, B. et al. (2014) Designing service excellence : people and technology. [Online]. Boca Raton : CRC Press. Available from: http://access.bl.uk/ark:/81055/vdc_100044776681.0x000001
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Hunt, B. et al. (2014) Designing service excellence : people and technology. [Online]. Boca Raton : CRC Press. Available from: http://access.bl.uk/ark:/81055/vdc_100044776681.0x000001