Cite
MLA Citation
Philipp Klaus. Measuring customer experience : how to develop and execute the most profitable customer experience strategies. Basingstoke : Palgrave Macmillan, 2014. http://access.bl.uk/ark:/81055/vdc_100059903524.0x000001
This is an interim version of our Electronic Legal Deposit Catalogue-eJournals and eBooks while we continue to recover from a cyber-attack.
Philipp Klaus. Measuring customer experience : how to develop and execute the most profitable customer experience strategies. Basingstoke : Palgrave Macmillan, 2014. http://access.bl.uk/ark:/81055/vdc_100059903524.0x000001