Cite
MLA Citation
Lance B Coleman. The customer-driven organization : employing the Kano model. New York : Productivity Press, 2014. http://access.bl.uk/ark:/81055/vdc_100044893472.0x000001
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Lance B Coleman. The customer-driven organization : employing the Kano model. New York : Productivity Press, 2014. http://access.bl.uk/ark:/81055/vdc_100044893472.0x000001