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HARVARD Citation
Coleman, L. (2014) The customer-driven organization : employing the Kano model. [Online]. New York : Productivity Press. Available from: http://access.bl.uk/ark:/81055/vdc_100044893472.0x000001
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Coleman, L. (2014) The customer-driven organization : employing the Kano model. [Online]. New York : Productivity Press. Available from: http://access.bl.uk/ark:/81055/vdc_100044893472.0x000001