1. Accelerating health care transformation with lean and innovation : the Virginia Mason experience /: the Virginia Mason experience. ([2014]) Authors: Plsek, Paul E Record Type: Book Extent: 1 online resource (xix, 174 pages), illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Transforming health care : Virginia Mason Medical Center's pursuit of the perfect patient experience /: Virginia Mason Medical Center's pursuit of the perfect patient experience. (©2011) Other Names: Kenney, Charles; Berwick, Donald M Record Type: Book Extent: 1 online resource (xxii, 223 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗