1. "Stuck in the middle" first-line healthcare managers' responsibilities and needs of support when applying Lean. Issue 2 (4th May 2020) Authors: Kahm, Therese; Ingelsson, Pernilla Journal: International journal of quality and service sciences Issue: Volume 12:Issue 2(2020) Page Start: 173 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. A comparison of customer perceived service quality in discount versus traditional grocery stores. Issue 4 (11th November 2014) Authors: Anselmsson, Johan; Johansson, Ulf Journal: International journal of quality and service sciences Issue: Volume 6:Issue 4(2014) Page Start: 369 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. A comparison of customer perceived service quality in discount versus traditional grocery stores: An examination of service quality measurement scales in a Swedish context. Issue 4 (17th November 2014) Authors: Anselmsson, Johan; Johansson, Ulf Journal: International journal of quality and service sciences Issue: Volume 6:Issue 4(2014) Page Start: 369 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. A conceptual cooperative model designed for processes, digitalisation and innovation. Issue 4 (9th December 2019) Authors: Sehlin, Daniel; Truedsson, Maja; Cronemyr, Peter Journal: International journal of quality and service sciences Issue: Volume 11:Issue 4(2019) Page Start: 504 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. A critical analysis of organizational transformation – PSR. Issue 2 (13th May 2020) Authors: Naslund, Dag; Wlliamson, Steven Journal: International journal of quality and service sciences Issue: Volume 12:Issue 2(2020) Page Start: 187 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. A critical analysis of organizational transformation – PSR. Issue 2 (9th May 2020) Authors: Naslund, Dag; Wlliamson, Steven Journal: International journal of quality and service sciences Issue: Volume 12:Issue 2(2020) Page Start: 187 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. A critical review of alternative measures of telecommunications service quality. Issue 3 (12th December 2019) Authors: Abd-Elrahman, Abd-Elrahman Hassanein; Hassan, Sally Ali; El-Borsaly, Azza Abd-Elkader; Hafez, Eglal Abd-Elmoneim Journal: International journal of quality and service sciences Issue: Volume 12:Issue 3(2020) Page Start: 247 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
8. A critical review of alternative measures of telecommunications service quality. Issue 3 (15th January 2020) Authors: Abd-Elrahman, Abd-Elrahman Hassanein; Hassan, Sally Ali; El-Borsaly, Azza Abd-Elkader; Hafez, Eglal Abd-Elmoneim Journal: International journal of quality and service sciences Issue: Volume 12:Issue 3(2020) Page Start: 247 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
9. A cross-cultural perspective on consumer perceptions of service failures' severity: a pilot study. Issue 4 (11th November 2014) Authors: Zourrig, Haithem; Hedhli, Kamel; Charles Chebat, Jean Journal: International journal of quality and service sciences Issue: Volume 6:Issue 4(2014) Page Start: 238 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
10. A cross-cultural perspective on consumer perceptions of service failures' severity: a pilot study. Issue 4 (17th November 2014) Authors: Zourrig, Haithem; Hedhli, Kamel; Chebat, Jean Charles Journal: International journal of quality and service sciences Issue: Volume 6:Issue 4(2014) Page Start: 238 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗