1. 'The price is different depending on whether you want a receipt or not': examining the purchasing of goods and services from the informal economy in South-East Europe. Issue 11 (10th September 2018) Authors: Littlewood, David; Rodgers, Peter; Yang, Junhong Journal: Service industries journal Issue: Volume 38:Issue 11/12(2018) Page Start: 688 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. A client-centric risk-based taxonomy of service triads. Issue 15 (10th December 2022) Authors: Sengupta, Sourav; Niranjan, T. T.; Krishnamoorthy, Mohan; van der Valk, Wendy Journal: Service industries journal Issue: Volume 42:Issue 15/16(2022) Page Start: 1211 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. A composite measure of performance–expectation and performance-only measures. Issue 15 (10th December 2017) Authors: Park, Sang-June; Yi, Youjae Journal: Service industries journal Issue: Volume 37:Issue 15/16(2017) Page Start: 936 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. A cross-country study of service productivity. Issue 5 (25th April 2016) Authors: Sekhon, Harjit; Yalley, Andrews Agya; Roy, Sanjit Kumar; Shergill, Gurvinder Singh Journal: Service industries journal Issue: Volume 36:Issue 5/6(2016) Page Start: 223 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. A framework for innovative service design. Issue 9 (26th July 2016) Authors: Furrer, Olivier; Sudharshan, D.; Tsiotsou, Rodoula H.; Liu, Ben S. Journal: Service industries journal Issue: Volume 36:Issue 9/10(2016) Page Start: 452 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. A membership pricing policy to facilitate service scale-expansion. Issue 3 (12th March 2017) Authors: Hung, Hui-Chih; Chung, Chung-Yu; Wu, Muh-Cherng; Shen, Wan-Ling Journal: Service industries journal Issue: Volume 37:Issue 3/4(2017) Page Start: 167 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. A neuroscientific perspective of consumer responses to retail greenery. Issue 15 (10th December 2019) Authors: Rosenbaum, Mark S.; Ramírez, Germán Contreras; Matos, Nancy Journal: Service industries journal Issue: Volume 39:Issue 15/16(2019) Page Start: 1034 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
8. A novel framework for customer complaint management. Issue 13 (25th October 2016) Authors: Hsiao, Yu-Hsiang; Chen, Li-Fei; Choy, Yoon Leng; Su, Chao-Ton Journal: Service industries journal Issue: Volume 36:Issue 13/14(2016) Page Start: 675 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
9. A perceived reliability-based customer satisfaction model in self-service technology. Issue 7 (11th June 2018) Authors: Barua, Zapan; Aimin, Wang; Hongyi, Xu Journal: Service industries journal Issue: Volume 38:Issue 7/8(2018) Page Start: 446 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
10. A review of customer citizenship behaviors in the service context. Issue 3 (17th February 2021) Authors: Gong, Taeshik; Yi, Youjae Journal: Service industries journal Issue: Volume 41:Issue 3/4(2021) Page Start: 169 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗