1. Customer service : a practical approach /: a practical approach. (©2014) Other Names: Harris, Elaine K Record Type: Book Extent: 1 online resource View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Customer service : empowerment and entrapment /: empowerment and entrapment. (2001) Other Names: Sturdy, Andrew; Willmott, Hugh; Grugulis, Irena Record Type: Book Extent: 1 online resource (240 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. Developing a market orientation. (©1999) Other Names: Deshpande, Rohit; Marketing Science Institute. Record Type: Book Extent: 1 online resource (vii, 320 pages), illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. Mastering services pricing : designing pricing that works for you and for your clients /: designing pricing that works for you and for your clients. (2015) Authors: Doolan, Kevin Record Type: Book Extent: 1 online resource (1 volume), illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. The customer experience book : how to design, measure and improve customer experience in your business /: how to design, measure and improve customer experience in your business. (2016) Authors: (Customer experience consultant), Pennington, Alan Record Type: Book Extent: 1 online resource (1 volume), illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. The Ten Principles Behind Great Customer Experiences. (2013) Authors: Watkinson, Matt Record Type: Book Extent: 1 online resource (240 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗