1. "(S)he's so hearty": Gender cues, stereotypes, and expectations of warmth in peer-to-peer accommodation services. (October 2020) Authors: Pino, Giovanni; Zhang, Carol Xiaoyue; Wang, Ziyou Journal: International journal of hospitality management Issue: Volume 91(2020) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. "Are your employees mentally prepared for the pandemic?" Wellbeing-oriented human resource management practices in a developing country. (February 2023) Authors: Ngo, Tramy; Le, Dung; Doan, Tin Journal: International journal of hospitality management Issue: Volume 109(2023) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. "Chef recommended" or "most popular"? Cultural differences in customer preference for recommendation labels. (April 2020) Authors: Yang, Bi; Mattila, Anna S. Journal: International journal of hospitality management Issue: Volume 86(2020) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. "Crisis management in the hospitality sector SMEs in Pakistan during COVID-19″. (September 2021) Authors: Burhan, Muhammad; Salam, Muhammad Talha; Hamdan, Omar Abou; Tariq, Hussain Journal: International journal of hospitality management Issue: Volume 98(2021) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. "His lack of a mask ruined everything." Restaurant customer satisfaction during the COVID-19 outbreak: An analysis of Yelp review texts and star-ratings. (September 2021) Authors: Kostromitina, Maria; Keller, Daniel; Cavusoglu, Muhittin; Beloin, Kyle Journal: International journal of hospitality management Issue: Volume 98(2021) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. "How may i help you?" Says a robot: Examining language styles in the service encounter. (September 2019) Authors: Choi, Sungwoo; Liu, Stephanie Q.; Mattila, Anna S. Journal: International journal of hospitality management Issue: Volume 82(2019) Page Start: 32 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. "How was your meal?" Examining customer experience using Google maps reviews. (September 2020) Authors: Mathayomchan, Boonyanit; Taecharungroj, Viriya Journal: International journal of hospitality management Issue: Volume 90(2020) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
8. "I am so ashamed of my body": Obese guests' experiences in hotels. (January 2021) Authors: Poria, Yaniv; Beal, Jeremy; Shani, Amir Journal: International journal of hospitality management Issue: Volume 92(2021) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
9. "I live with terror inside me": Exploring customers' instinctive reactions to terror. (January 2021) Authors: Seger Guttmann, Tali; Gilboa, Shaked; Partouche-Sebban, Judith Journal: International journal of hospitality management Issue: Volume 92(2021) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
10. "Where you do it" matters: The impact of hotels' revenue-management implementation strategies on performance. (October 2017) Authors: Altin, Mehmet; Schwartz, Zvi; Uysal, Muzaffer Journal: International journal of hospitality management Issue: Volume 67(2017) Page Start: 46 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗