1. Customer satisfaction planning : ensuring product quality and safety within your MRP/ERP systems /: ensuring product quality and safety within your MRP/ERP systems. (2016) Authors: Hirata, Thomas T Record Type: Book Extent: 1 online resource View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. The customer-driven organization : employing the Kano model /: employing the Kano model. (2014) Authors: Coleman, Lance B Record Type: Book Extent: 1 online resource, illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗