1. Counselling by telephone. (1997) Authors: Rosenfield, Maxine Record Type: Book Extent: 1 online resource (viii, 145 pages), illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Mediale Dialogkompetenz : Umgang mit schwierigen Gesprächssituationen am Telefon und im Chat /: Umgang mit schwierigen Gesprächssituationen am Telefon und im Chat. ([2019]) Authors: Knatz, Birgit; Schumacher, Stefan Record Type: Book Extent: 1 online resource View Content: Available online (eLD content is only available in our Reading Rooms) ↗