31. Modeling contextually elicited service quality expectations. Issue 2 (4th March 2014) Authors: Strombeck, Stephen; Shu, Shih-Tung Journal: Managing service quality Issue: Volume 24:Issue 2(2014) Page Start: 160 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
32. Moderators of the relationship between social bonding and organizational commitment. Issue 3 (2014) Authors: Edward Shih‐Tse Wang Journal: Managing service quality Issue: Volume 24:Issue 3(2014) Page Start: 300 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
33. Moderators of the relationship between social bonding and organizational commitment. Issue 3 (6th May 2014) Authors: Shih-Tse Wang, Edward Journal: Managing service quality Issue: Volume 24:Issue 3(2014) Page Start: 300 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
34. New service development maturity model. Issue 1 (2014) Authors: Journal: Managing service quality Issue: Volume 24:Issue 1(2014) Page Start: 86 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
35. New service development maturity model. Issue 1 (2014) Authors: Journal: Managing service quality Issue: Volume 24:Issue 1(2014) Page Start: 86 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
36. New service development maturity model. Issue 1 (7th January 2014) Authors: Jin, Dayu; Chai, Kah-Hin; Tan, Kay-Chuan Journal: Managing service quality Issue: Volume 24:Issue 1(2014) Page Start: 86 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
37. Psychometric sifting to efficiently select the right service employees. Issue 5 (19th August 2014) Authors: Bateson, John; Wirtz, Jochen; Burke, Eugene; Vaughan, Carly Editors: Ranaweera, Chatura Journal: Managing service quality Issue: Volume 24:Issue 5(2014) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
38. Psychometric sifting to efficiently select the right service employees. Issue 5 (2014) Authors: John E.G. Bateson; Jochen Wirtz; Eugene Burke; Carly Vaughan Journal: Managing service quality Issue: Volume 24:Issue 5(2014) Page Start: 418 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
39. Psychometric sifting to efficiently select the right service employees. Issue 5 (2nd September 2014) Authors: E.G. Bateson, John; Wirtz, Jochen; Burke, Eugene; Vaughan, Carly Journal: Managing service quality Issue: Volume 24:Issue 5(2014) Page Start: 418 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
40. Research traditions of innovation. Issue 6 (4th November 2014) Authors: Gummesson, Evert; Mele, Cristina; Polese, Francesco; Mele, Cristina; Colurcio, Maria; Russo-Spena, Tiziana Journal: Managing service quality Issue: Volume 24:Issue 6(2014) Page Start: 612 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗