1. "The People Make the Brand": Reducing Social Skills Gaps Through Person-Brand Fit and Human Resource Management Practices. (February 2014) Authors: Hurrell, Scott A.; Scholarios, Dora Journal: Journal of service research Issue: Volume 17:Number 1(2014:Feb.) Page Start: 54 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. A Cross-National Service Strategy to Manage Product Returns: E-Tailers' Return Policies and the Legitimating Role of the Institutional Environment. (August 2022) Authors: Gäthke, Jana; Gelbrich, Katja; Chen, Shan Journal: Journal of service research Issue: Volume 25:Number 3(2022) Page Start: 402 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. A Customer Scorned: Effects of Employee Reprimands in Frontline Service Encounters. (May 2018) Authors: Pugh, Harrison B.; Brady, Michael K.; Hopkins, Lucas M. Journal: Journal of service research Issue: Volume 21:Number 2(2018:May) Page Start: 219 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. A Five-Component Customer Commitment Model: Implications for Repurchase Intentions in Goods and Services Industries. (November 2015) Authors: Keiningham, Timothy L.; Frennea, Carly M.; Aksoy, Lerzan; Buoye, Alexander; Mittal, Vikas Journal: Journal of service research Issue: Volume 18:Number 4(2015:Nov.) Page Start: 433 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. A Meta-Analysis of Frontline Employees' Role Behavior and the Moderating Effects of National Culture. (August 2020) Authors: Schepers, Jeroen J. L.; van der Borgh, Michel Journal: Journal of service research Issue: Volume 23:Number 3(2020:Aug.) Page Start: 255 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. A Meta-Analysis of Relationships Linking Service Failure Attributions to Customer Outcomes. (November 2014) Authors: Van Vaerenbergh, Yves; Orsingher, Chiara; Vermeir, Iris; Larivière, Bart Journal: Journal of service research Issue: Volume 17:Number 4(2014:Nov.) Page Start: 381 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. A Multidimensional Practice-Based Framework of Interactive Value Formation. (May 2022) Authors: Luyen, Thuy; Shabbir, Haseeb; Dean, Dianne Journal: Journal of service research Issue: Volume 25:Number 2(2022) Page Start: 281 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
8. A Search for Missing Links: Specifying the Relationship Between Leader-Member Exchange Differentiation and Service Climate. (August 2016) Authors: Auh, Seigyoung; Bowen, David E.; Aysuna, Ceyda; Menguc, Bulent Journal: Journal of service research Issue: Volume 19:Number 3(2016:Aug.) Page Start: 260 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
9. A Service Climate Synthesis and Future Research Agenda. (February 2014) Authors: Bowen, David E.; Schneider, Benjamin Journal: Journal of service research Issue: Volume 17:Number 1(2014:Feb.) Page Start: 5 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
10. A Social-Cognitive Model of Consumer Well-Being: A Longitudinal Exploration of the Role of the Service Organization. (August 2016) Authors: Tang, Chuanyi; Guo, Lin; Gopinath, Mahesh Journal: Journal of service research Issue: Volume 19:Number 3(2016:Aug.) Page Start: 307 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗