1. Editorial. Issue 4 (December 2016) Authors: Harrison, Tina Journal: Journal of financial services marketing Issue: Volume 21:Issue 4(2016) Page Start: 251 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. An intersectional approach to evaluating consumer financial literacy. Issue 4 (December 2016) Authors: Nejad, Mohammad; O'Connor, Genevieve Journal: Journal of financial services marketing Issue: Volume 21:Issue 4(2016) Page Start: 308 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. Editorial. Issue 4 (December 2016) Authors: Harrison, Tina Journal: Journal of financial services marketing Issue: Volume 21:Issue 4(2016) Page Start: 340 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. Nigerian SMEs: Commitment and loyalty to their banks. Issue 4 (December 2016) Authors: Ojeme, Mark; Robson, Andrew; Coates, Nigel Journal: Journal of financial services marketing Issue: Volume 21:Issue 4(2016) Page Start: 325 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. A framework for understanding the evolution of relationship quality and the customer relationship development process. Issue 4 (December 2016) Authors: Atorough, Peter; Salem, Heba Journal: Journal of financial services marketing Issue: Volume 21:Issue 4(2016) Page Start: 267 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. Point redemption matters: A response to Murthi et al (2011). Issue 4 (December 2016) Authors: Leavell, J. Journal: Journal of financial services marketing Issue: Volume 21:Issue 4(2016) Page Start: 298 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. Examining the impact of the attractiveness of alternatives on customers' perceptions of price tolerance: Moderation and mediation analyses. Issue 4 (December 2016) Authors: Temerak, Mohamed Sobhy Journal: Journal of financial services marketing Issue: Volume 21:Issue 4(2016) Page Start: 284 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
8. Customer emotional regulation and relationship quality: Evidence from the banking industry. Issue 4 (December 2016) Authors: Alnawas, Ibrahim; Altarifi, Shadi Journal: Journal of financial services marketing Issue: Volume 21:Issue 4(2016) Page Start: 254 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
9. The consequences of perceived risk and objective knowledge for consumers' investment behavior. Issue 4 (December 2017) Authors: Munnukka, Juha; Uusitalo, Outi; Koivisto, Veera-Juulia Journal: Journal of financial services marketing Issue: Volume 22:Issue 4(2017) Page Start: 150 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
10. Effect of inherent innovativeness and consumer readiness on attitudes to mobile banking. Issue 4 (December 2017) Authors: Frimpong, Kwabena; Al-Shuridah, Obaid; Wilson, Alan; Sarpong, Frederick Journal: Journal of financial services marketing Issue: Volume 22:Issue 4(2017) Page Start: 187 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗