Journal: Journal of service research - British Library Electronic Legal Deposit Catalogue-Journal Issues and Articles Search Results

Journal Journal of service research

1. "The People Make the Brand": Reducing Social Skills Gaps Through Person-Brand Fit and Human Resource Management Practices. (February 2014)

Authors:: Hurrell, Scott A.; Scholarios, Dora
Journal:: Journal of service research
Issue:: Volume 17:Number 1(2014:Feb.)
Page Start:: 54
Record Type:: Journal Article
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2. A Cross-National Service Strategy to Manage Product Returns: E-Tailers' Return Policies and the Legitimating Role of the Institutional Environment. (August 2022)

Authors:: Gäthke, Jana; Gelbrich, Katja; Chen, Shan
Journal:: Journal of service research
Issue:: Volume 25:Number 3(2022)
Page Start:: 402
Record Type:: Journal Article
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3. A Customer Scorned: Effects of Employee Reprimands in Frontline Service Encounters. (May 2018)

Authors:: Pugh, Harrison B.; Brady, Michael K.; Hopkins, Lucas M.
Journal:: Journal of service research
Issue:: Volume 21:Number 2(2018:May)
Page Start:: 219
Record Type:: Journal Article
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4. A Five-Component Customer Commitment Model: Implications for Repurchase Intentions in Goods and Services Industries. (November 2015)

Authors:: Keiningham, Timothy L.; Frennea, Carly M.; Aksoy, Lerzan; Buoye, Alexander; Mittal, Vikas
Journal:: Journal of service research
Issue:: Volume 18:Number 4(2015:Nov.)
Page Start:: 433
Record Type:: Journal Article
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5. A Meta-Analysis of Frontline Employees' Role Behavior and the Moderating Effects of National Culture. (August 2020)

Authors:: Schepers, Jeroen J. L.; van der Borgh, Michel
Journal:: Journal of service research
Issue:: Volume 23:Number 3(2020:Aug.)
Page Start:: 255
Record Type:: Journal Article
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6. A Meta-Analysis of Relationships Linking Service Failure Attributions to Customer Outcomes. (November 2014)

Authors:: Van Vaerenbergh, Yves; Orsingher, Chiara; Vermeir, Iris; Larivière, Bart
Journal:: Journal of service research
Issue:: Volume 17:Number 4(2014:Nov.)
Page Start:: 381
Record Type:: Journal Article
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7. A Multidimensional Practice-Based Framework of Interactive Value Formation. (May 2022)

Authors:: Luyen, Thuy; Shabbir, Haseeb; Dean, Dianne
Journal:: Journal of service research
Issue:: Volume 25:Number 2(2022)
Page Start:: 281
Record Type:: Journal Article
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8. A Search for Missing Links: Specifying the Relationship Between Leader-Member Exchange Differentiation and Service Climate. (August 2016)

Authors:: Auh, Seigyoung; Bowen, David E.; Aysuna, Ceyda; Menguc, Bulent
Journal:: Journal of service research
Issue:: Volume 19:Number 3(2016:Aug.)
Page Start:: 260
Record Type:: Journal Article
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9. A Service Climate Synthesis and Future Research Agenda. (February 2014)

Authors:: Bowen, David E.; Schneider, Benjamin
Journal:: Journal of service research
Issue:: Volume 17:Number 1(2014:Feb.)
Page Start:: 5
Record Type:: Journal Article
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10. A Social-Cognitive Model of Consumer Well-Being: A Longitudinal Exploration of the Role of the Service Organization. (August 2016)

Authors:: Tang, Chuanyi; Guo, Lin; Gopinath, Mahesh
Journal:: Journal of service research
Issue:: Volume 19:Number 3(2016:Aug.)
Page Start:: 307
Record Type:: Journal Article
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