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- 658.8120285 260
- Customer relations -- Management -- Data processing -- Periodicals 260
- Electronic commerce -- Periodicals 260
- CKR -- customer knowledge retention -- KM -- knowledge management -- decision making -- banking industry -- Jordan 2
- CRM -- customer relationship management -- internet banking -- customer satisfaction -- customer attraction -- customer retention -- banking services -- e–banking -- electronic banking -- online banking 2
- CRM technology -- technology adoption -- customer relationship management -- multichannel CRM -- CRM adoption -- integration -- data quality -- channel conflict -- channel integration -- data steward -- process orchestration -- cross channel collaboration 2
- ESCRM -- customer relationship management -- customer value -- customer strategy -- customer–centric -- electronic CRM -- social CRM -- e–CRM -- social media -- customer engagement 2
- brand image -- customer relationship management -- CRM -- sustainable corporate performance -- individual values -- social values -- firm performance -- sustainable performance -- social performance -- environmental performance -- social brand images -- economic performance -- sensory brand images 2
- call centres -- information asymmetry -- sales performance measures -- operational strategy -- sales agent tenure -- selling time -- administrative time -- adaptive selling techniques 2
- cloud computing -- e–commerce -- electronic commerce -- customer loyalty -- customer satisfaction -- SaaS success factors -- software as a service -- customer relationship management -- CRM -- e–CRM 2