1. Boosting Perceived Customer Orientation as a Driver of Patient Satisfaction. Issue 4 (July 2021) Authors: Verleye, Katrien; De Keyser, Arne; Vandepitte, Sophie; Trybou, Jeroen Journal: Journal for healthcare quality Issue: Volume 43:Issue 4(2021) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Designing, writing-up and reviewing case study research: an equifinality perspective. (15th October 2019) Authors: Verleye, Katrien Journal: Journal of service management Issue: Volume 30:Number 5(2019) Page Start: 549 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. Designing, writing-up and reviewing case study research: an equifinality perspective. (29th November 2019) Authors: Verleye, Katrien Journal: Journal of service management Issue: Volume 30:Number 5(2019) Page Start: 549 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. Engaged customers as job resources or demands for frontline employees?. Issue 3 (9th May 2016) Authors: Verleye, Katrien; Gemmel, Paul; Rangarajan, Deva Journal: Journal of service theory and practice Issue: Volume 26:Issue 3(2016) Page Start: 363 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. From third party to significant other for service encounters: a systematic review on third-party roles and their implications. (9th December 2020) Authors: Abboud, Liliane; As'ad, Nabila; Bilstein, Nicola; Costers, Annelies; Henkens, Bieke; Verleye, Katrien Journal: Journal of service management Issue: Volume 32:Number 4(2021) Page Start: 533 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. Governance dynamics in inter-organizational networks: A meta-ethnographic study. Issue 2 (April 2022) Authors: De Pourcq, Kaat; Verleye, Katrien Journal: European management journal Issue: Volume 40:Issue 2(2022) Page Start: 273 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. Implications of customer participation in outsourcing non-core services to third parties. (25th June 2020) Authors: De Pourcq, Kaat; Verleye, Katrien; Larivière, Bart; Trybou, Jeroen; Gemmel, Paul Journal: Journal of service management Issue: Volume 32:Number 3(2021) Page Start: 438 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
8. Managing Engagement Behaviors in a Network of Customers and Stakeholders: Evidence From the Nursing Home Sector. (February 2014) Authors: Verleye, Katrien; Gemmel, Paul; Rangarajan, Deva Journal: Journal of service research Issue: Volume 17:Number 1(2014:Feb.) Page Start: 68 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
9. Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature. (November 2020) Authors: De Keyser, Arne; Verleye, Katrien; Lemon, Katherine N.; Keiningham, Timothy L.; Klaus, Philipp Journal: Journal of service research Issue: Volume 23:Number 4(2020:Nov.) Page Start: 433 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
10. Product-Service Systems: A customer engagement perspective in the fashion industry. (15th February 2022) Authors: Khitous, Fatima; Urbinati, Andrea; Verleye, Katrien Journal: Journal of cleaner production Issue: Volume 336(2022) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗