1. A Practical Guide to Service Management : Insights from industry experts for uncovering, implementing, and improving service management practices /: Insights from industry experts for uncovering, implementing, and improving service management practices. (2023) Authors: Sutherland, Keith D; Sheets, Lawrence J. "Butch" Other Names: Schwartz, Lisa writer of supplementary textual content. Record Type: Book Extent: 1 online resource (350 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗