A Practical Guide to Service Management : Insights from industry experts for uncovering, implementing, and improving service management practices /: Insights from industry experts for uncovering, implementing, and improving service management practices. (2023)

• Record Type: Book
• Further Information: Note: Keith D. Sutherland, Lawrence J. "Butch" Sheets, Lisa Schwartz.
• Authors: Sutherland, Keith D; Sheets, Lawrence J. "Butch"
• Other Names: Schwartz, Lisa writer of supplementary textual content.
• Contents: Table of ContentsUnderstanding Service ManagementGetting to Grips with Service Management FrameworksWorking with the "Design Thinking" Aspect of Service ManagementSystems Thinking in Terms of Service ManagementService Management Key ConceptsIncident ManagementProblem ManagementChange Management Release and Deployment ManagementRequest Management Service Catalog Management Service Asset Management Configuration Management Business Relationship Management Service Level Management Pragmatic Application of Service ManagementImplementing a Successful Service Management Capability with Key ArtifactsReviewing Critical Success Factors for Service Management CapabilityRealizing CSFs for Service Management ImplementationSustaining a Service Management PracticeAppendix 1Appendix 2.
• Publisher Details: Birmingham : Packt Publishing
• Publication Date: 2023
• Extent: 1 online resource (350 pages)
• Subjects: COMPUTERS -- Certification Guides -- General; COMPUTERS -- Enterprise Applications -- Collaboration Software; COMPUTERS -- Cloud Computing
• Languages: English
• ISBNs: 9781804614242; 1804614246
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.