1. Dangerous customer service : dangerously great customer service--how to achieve it and maintain it /: dangerously great customer service--how to achieve it and maintain it. (2011) Authors: Davis, Phil (Phil Martin); Stenner, Kate Other Names: Impact Innovation Ltd., sponsoring body. Record Type: Book Extent: 1 online resource (x, 178 pages), illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗