1. A "Triple A" Typology of Responding to Negative Consumer-Generated Online Reviews. (August 2017) Authors: Sparks, Beverley A.; Bradley, Graham L. Journal: Journal of hospitality & tourism research Issue: Volume 41:Number 6(2017) Page Start: 719 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. An Eye-Tracking Study of Tourism Photo Stimuli: Image Characteristics and Ethnicity. (May 2016) Authors: Wang, Ying; Sparks, Beverley A. Journal: Journal of travel research Issue: Volume 55:Number 5(2016) Page Start: 588 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. Consumer Responses to Service Failure: The Influence of Acculturation. (August 2014) Authors: Weber, Karin; Hsu, Cathy H.C.; Sparks, Beverley A. Journal: Cornell hospitality quarterly Issue: Volume 55:Number 3(2014:Aug.) Page Start: 300 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. How do young Chinese friendship groups make travel decisions? A content and interaction process analysis. Issue 6 (24th July 2018) Authors: Song, Hanqun; Wang, Ying; Sparks, Beverley A. Journal: Journal of travel & tourism marketing Issue: Volume 35:Issue 6(2018) Page Start: 772 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. Perceived prevalence and personal impact of negative online reviews. Issue 4 (15th August 2016) Authors: Bradley, Graham L.; Sparks, Beverley A.; Weber, Karin Editors: Kandampully, Jay; Kunz, WernerH Journal: Journal of service management Issue: Volume 27:Issue 4(2016) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. Privacy or Security: Does It Matter for Continued Use Intention of Travel Applications?. (May 2023) Authors: Choi, Kijung; Wang, Ying; Sparks, Beverley A.; Choi, Sejung Marina Journal: Cornell hospitality quarterly Issue: Volume 64:Number 2(2023) Page Start: 267 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern. (April 2016) Authors: Sparks, Beverley A.; So, Kevin Kam Fung; Bradley, Graham L. Journal: Tourism management Issue: Volume 53(2016) Page Start: 74 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
8. Task‐Relationship‐Self: A Framework for Understanding Service Encounter Behaviors. Issue 6 (23rd April 2013) Authors: Bradley, Graham L.; Sparks, Beverley A.; Zapf, Dieter; McColl‐Kennedy, Janet R.; Jimmieson, Nerina L. Journal: Psychology & marketing Issue: Volume 30:Issue 6(2013) Page Start: 512 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
9. Technology Readiness and Customer Satisfaction with Travel Technologies: A Cross-Country Investigation. (May 2017) Authors: Wang, Ying; So, Kevin Kam Fung; Sparks, Beverley A. Journal: Journal of travel research Issue: Volume 56:Number 5(2017) Page Start: 563 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
10. The Role of Customer Engagement in Building Consumer Loyalty to Tourism Brands. (January 2016) Authors: So, Kevin Kam Fung; King, Ceridwyn; Sparks, Beverley A.; Wang, Ying Journal: Journal of travel research Issue: Volume 55:Number 1(2016) Page Start: 64 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗