Author/Creator: Schaarschmidt, Mario - British Library Electronic Legal Deposit Catalogue-Journal Issues and Articles Search Results

Author/Creator Schaarschmidt, Mario

1. Assessing the effects of multichannel service provider corporate reputation on customer new product adoption and RFM value. (10th May 2018)

Authors:: Walsh, Gianfranco; Schaarschmidt, Mario; Ivens, Stefan
Journal:: Journal of service management
Issue:: Volume 29:Number 4(2018)
Page Start:: 680
Record Type:: Journal Article
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2. Assessing the effects of multichannel service provider corporate reputation on customer new product adoption and RFM value. (2nd July 2018)

Authors:: Walsh, Gianfranco; Schaarschmidt, Mario; Ivens, Stefan
Journal:: Journal of service management
Issue:: Volume 29:Number 4(2018)
Page Start:: 680
Record Type:: Journal Article
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3. Buffering the service failure-induced effect of anger on revenge. Issue 7 (10th June 2019)

Authors:: Walsh, Gianfranco; Deseniss, Alexander; Ivens, Stefan; Schaarschmidt, Mario
Journal:: Kybernetes
Issue:: Volume 49:Issue 7(2020)
Page Start:: 1899
Record Type:: Journal Article
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4. Buffering the service failure-induced effect of anger on revenge. Issue 7 (22nd May 2019)

Authors:: Walsh, Gianfranco; Deseniss, Alexander; Ivens, Stefan; Schaarschmidt, Mario
Journal:: Kybernetes
Issue:: Volume 49:Issue 7(2020)
Page Start:: 1899
Record Type:: Journal Article
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5. Customer engagement in idea contests: Emotional and behavioral consequences of idea rejection. Issue 5 (24th January 2023)

Authors:: Schaarschmidt, Mario; Dose, David B.
Other Names:: Hollebeek Linda guestEditor.; Hammedi Wafa guestEditor.; Sprott David guestEditor.
Journal:: Psychology & marketing
Issue:: Volume 40:Issue 5(2023)
Page Start:: 888
Record Type:: Journal Article
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6. Customer fairness perceptions in augmented reality-based online services. (7th December 2021)

Authors:: Christ-Brendemühl, Sonja; Schaarschmidt, Mario
Journal:: Journal of service management
Issue:: Volume 33:Number 1(2022)
Page Start:: 9
Record Type:: Journal Article
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7. Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions. Issue 1 (February 2023)

Authors:: Schaarschmidt, Mario; Walsh, Gianfranco; Dose, David B.; Christ-Brendemühl, Sonja
Journal:: European management journal
Issue:: Volume 41:Issue 1(2023)
Page Start:: 34
Record Type:: Journal Article
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8. Customer Interaction and Innovation in Hybrid Offerings: Investigating Moderation and Mediation Effects for Goods and Services Innovation. (February 2018)

Authors:: Schaarschmidt, Mario; Walsh, Gianfranco; Evanschitzky, Heiner
Journal:: Journal of service research
Issue:: Volume 21:Number 1(2018:Feb.)
Page Start:: 119
Record Type:: Journal Article
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9. Digital booking services: comparing online with phone reservation services. Issue 7 (16th October 2017)

Authors:: Schaarschmidt, Mario; Höber, Björn
Journal:: Journal of services marketing
Issue:: Volume 31:Issue 7(2017)
Page Start:: 704
Record Type:: Journal Article
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10. Digital presence in service recovery: The interactive effect of customer salutations and employee photographs in email signatures. Issue 12 (7th September 2022)

Authors:: Walsh, Gianfranco; Shiu, Edward; Schaarschmidt, Mario; Hassan, Louise M.
Journal:: Psychology & marketing
Issue:: Volume 39:Issue 12(2022)
Page Start:: 2361
Record Type:: Journal Article
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