1. From UX Study to UX Service: Using People-Centered Research Methods to Improve the Public Library Experience. Issue 6 (1st November 2020) Authors: Chow, Lisa; Sajonas, Sandra Journal: Public library quarterly Issue: Volume 39:Issue 6(2020) Page Start: 493 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗