From UX Study to UX Service: Using People-Centered Research Methods to Improve the Public Library Experience. Issue 6 (1st November 2020)

• Record Type: Journal Article
• Authors: Chow, Lisa; Sajonas, Sandra
• Is Part Of: Public library quarterly. Volume 39:Issue 6(2020)
• Page Start: 493
• Page End: 509
• Publication Date: 2020-11-01
• Subjects: User experience -- public libraries -- services -- people-centered -- future of libraries -- customer experience -- programs -- library services -- reference services -- design thinking -- UX; Public libraries -- Periodicals; Library science -- Periodicals; 027.405
• DOI: 10.1080/01616846.2019.1682884
• Languages: English
• ISSNs: 0161-6846

Abstract

ABSTRACT: This article will cover the basic UX concepts and principles, the relationship between design thinking and UX, and the historical background of UX in the library. Case studies of UX in libraries with a focus on public libraries will be presented. Practical aspects such as tools, resources, and lessons learned will also be discussed as well as how public libraries can use UX to improve their services and programs to better meet their library mission, vision, strategic plan, and organizational goals.