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- Rust Roland T. guest-editor. [remove] 13
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- IT capability -- electronic medical record (EMR) capability -- operational performance -- self-selection -- health care delivery 1
- IT products and services -- IT solutions -- IT product-services stack -- IT-related satisfaction -- IT-related loyalty 1
- IT-enabled services -- consumer motivation -- information technology -- transformative services -- service adoption 1
- call center -- internal customers -- internal services -- service quality -- zone of tolerance -- theory of administrative behavior -- IT success -- IT-enabled service 1
- connectivity -- consulting -- technology-enabled value co-creation -- qualitative research 1
- customer delight -- online environment -- website quality dimensions -- behavioral intentions 1
- entitativity -- online social networks -- social capital -- upselling -- willingess to pay 1