1. Connectivity in Service Systems: Does Technology-Enablement Impact the Ability of a Service System to Co-Create Value?. (August 2013) Authors: Breidbach, Christoph F.; Kolb, Darl G.; Srinivasan, Ananth Other Names: Huang Ming-Hui guest-editor.; Rust Roland T. guest-editor. Journal: Journal of service research Issue: Volume 16:Number 3(2013) Page Start: 428 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Data-Driven Analytical Tools for Characterization of Productivity and Service Quality Issues in IT Service Factories. (August 2013) Authors: Cavalcante, Victor F.; Pinhanez, Claudio S.; Paula, Rogério A. de; Andrade, Carolina S.; de Souza, Cleidson R. B.; Appel, Ana P. Other Names: Huang Ming-Hui guest-editor.; Rust Roland T. guest-editor. Journal: Journal of service research Issue: Volume 16:Number 3(2013) Page Start: 295 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. Delighting Consumers Click by Click: Antecedents and Effects of Delight Online. (August 2013) Authors: Bartl, Christopher; Gouthier, Matthias H. J.; Lenker, Markus Other Names: Huang Ming-Hui guest-editor.; Rust Roland T. guest-editor. Journal: Journal of service research Issue: Volume 16:Number 3(2013) Page Start: 386 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. Exploring the Zone of Tolerance for Internal Customers in IT-Enabled Call Centers. (August 2013) Authors: Hsieh, J. J. Po-An; Sharma, Piyush; Rai, Arun; Parasuraman, A. Other Names: Huang Ming-Hui guest-editor.; Rust Roland T. guest-editor. Journal: Journal of service research Issue: Volume 16:Number 3(2013) Page Start: 277 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. IT Capability for Health Care Delivery: Is More Better?. (August 2013) Authors: Dey, Asoke; Sinha, Kingshuk K.; Thirumalai, Sriram Other Names: Huang Ming-Hui guest-editor.; Rust Roland T. guest-editor. Journal: Journal of service research Issue: Volume 16:Number 3(2013) Page Start: 326 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. IT-Related Service: A Multidisciplinary Perspective. (August 2013) Authors: Huang, Ming-Hui; Rust, Roland T. Other Names: Huang Ming-Hui guest-editor.; Rust Roland T. guest-editor. Journal: Journal of service research Issue: Volume 16:Number 3(2013) Page Start: 251 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. Quantifying the Dynamic Effects of Service Recovery on Customer Satisfaction: Evidence From Chinese Mobile Phone Markets. (August 2013) Authors: Fang, Zheng; Luo, Xueming; Jiang, Minghua Other Names: Huang Ming-Hui guest-editor.; Rust Roland T. guest-editor. Journal: Journal of service research Issue: Volume 16:Number 3(2013) Page Start: 341 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
8. Service Separation and Customer Satisfaction: Assessing the Service Separation/Customer Integration Paradox. (August 2013) Authors: Paluch, Stefanie; Blut, Markus Other Names: Huang Ming-Hui guest-editor.; Rust Roland T. guest-editor. Journal: Journal of service research Issue: Volume 16:Number 3(2013) Page Start: 415 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
9. Strategic Learning by e-Service Suppliers in Service Value Networks. (August 2013) Authors: Haas, Christian; Kimbrough, Steven O.; Dinther, Clemens van Other Names: Huang Ming-Hui guest-editor.; Rust Roland T. guest-editor. Journal: Journal of service research Issue: Volume 16:Number 3(2013) Page Start: 259 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
10. Testing the Steve Jobs Hypothesis in a B2B Context: Will a Portfolio of Hierarchically Related Technology Products Improve Customer Outcomes?. (August 2013) Authors: Kuruzovich, Jason; Han, Shu; Koukova, Nevena T.; Ravichandran, T. Other Names: Huang Ming-Hui guest-editor.; Rust Roland T. guest-editor. Journal: Journal of service research Issue: Volume 16:Number 3(2013) Page Start: 372 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗