Date: 2016 / Author/Creator: Rod, Michel - British Library Electronic Legal Deposit Catalogue-Journal Issues and Articles Search Results

Date 2016 Author/Creator Rod, Michel

1. Customer perceptions of frontline employee service delivery: A study of Russian bank customer satisfaction and behavioural intentions. (May 2016)

Authors:: Rod, Michel; Ashill, Nicholas J.; Gibbs, Tanya
Journal:: Journal of retailing and consumer services
Issue:: Volume 30(2016)
Page Start:: 212
Record Type:: Journal Article
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2. Customer perceptions of frontline employee service delivery: A study of Russian bank customer satisfaction and behavioural intentions. (May 2016)

Authors:: Rod, Michel; Ashill, Nicholas J.; Gibbs, Tanya
Journal:: Journal of retailing and consumer services
Issue:: Volume 30(2016)
Page Start:: 212
Record Type:: Journal Article
View Content:: Available online (eLD content is only available in our Reading Rooms) ↗

3. Exploring the perceived value of social practice theories for business-to-business marketing managers. Issue 5 (8th August 2016)

Authors:: Lowe, Sid; Rod, Michel; Kainzbauer, Astrid; Hwang, Ki-Soon
Journal:: Journal of organizational change management
Issue:: Volume 29:Issue 5(2016)
Page Start:: 751
Record Type:: Journal Article
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4. Understanding structures and practices of meaning-making in industrial networks. Issue 4 (3rd May 2016)

Authors:: Lowe, Sid; Rod, Michel; Hwang, Ki-Soon
Journal:: Journal of business & industrial marketing
Issue:: Volume 31:Issue 4(2016)
Page Start:: 531
Record Type:: Journal Article
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5. Unfair play in World Cup qualification? An analysis of the 1998–2010 FIFA World Cup performances and the bias in the allocation of tournament berths. (2nd January 2016)

Authors:: Stone, Christian; Rod, Michel
Journal:: Soccer and society
Issue:: Volume 17:Number 1(2016)
Page Start:: 40
Record Type:: Journal Article
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