1. An Industry/Academic Perspective on Customer Success Management. (February 2020) Authors: Hochstein, Bryan; Rangarajan, Deva; Mehta, Nick; Kocher, David Other Names: Rapp Adam guest-editor.; Baker Thomas L. guest-editor.; Hartmann Nathaniel N. guest-editor.; Ahearne Michael guest-editor. Journal: Journal of service research Issue: Volume 23:Number 1(2020:Feb.) Page Start: 3 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Employee Contributions to Brand Equity. (February 2014) Authors: Gelb, Betsy DuBois; Rangarajan, Deva Journal: California management review Issue: Volume 56:Number 2(2014) Page Start: 95 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. Engaged customers as job resources or demands for frontline employees?. Issue 3 (9th May 2016) Authors: Verleye, Katrien; Gemmel, Paul; Rangarajan, Deva Journal: Journal of service theory and practice Issue: Volume 26:Issue 3(2016) Page Start: 363 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. Evaluation of salespeople by the purchasing function: implications for the evolving role of salespeople. Issue 4 (1st October 2020) Authors: Paesbrugghe, Bert; Rangarajan, Deva; Hochstein, Bryan; Sharma, Arun Journal: Journal of personal selling & sales management Issue: Volume 40:Issue 4(2020) Page Start: 289 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. It is all in good humor? Examining the impact of salesperson evaluations of leader humor on salesperson job satisfaction and job stress. Issue 4 (2nd October 2019) Authors: Guenzi, Paolo; Rangarajan, Deva; Chaker, Nawar N.; Sajtos, Laszlo Journal: Journal of personal selling & sales management Issue: Volume 39:Issue 4(2019) Page Start: 352 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. Managing Engagement Behaviors in a Network of Customers and Stakeholders: Evidence From the Nursing Home Sector. (February 2014) Authors: Verleye, Katrien; Gemmel, Paul; Rangarajan, Deva Journal: Journal of service research Issue: Volume 17:Number 1(2014:Feb.) Page Start: 68 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. People, Process, and Performance: Setting an agenda for sales enablement research. Issue 3 (2nd July 2020) Authors: Rangarajan, Deva; Dugan, Riley; Rouziou, Maria; Kunkle, Mike Journal: Journal of personal selling & sales management Issue: Volume 40:Issue 3(2020) Page Start: 213 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
8. Personal selling and the purchasing function: where do we go from here?. Issue 1 (2nd January 2018) Authors: Paesbrugghe, Bert; Sharma, Arun; Rangarajan, Deva; Syam, Niladri Journal: Journal of personal selling & sales management Issue: Volume 38:Issue 1(2018) Page Start: 123 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
9. Proactive Value Co-Creation via Structural Ambidexterity: Customer Success Management and the Modularization of Frontline Roles. (November 2021) Authors: Hochstein, Bryan; Chaker, Nawar N.; Rangarajan, Deva; Nagel, Duane; Hartmann, Nathaniel N. Journal: Journal of service research Issue: Volume 24:Number 4(2021) Page Start: 601 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
10. Sales management, education, and scholarship across cultures: early findings from a global study and an agenda for future research. Issue 3 (2nd July 2020) Authors: Dugan, Riley; Rangarajan, Deva; Davis, Lenita; Bolander, Willy; Pullins, Ellen Bolman; Deeter-Schmelz, Dawn; LeBon, Joel; Agnihotri, Raj Journal: Journal of personal selling & sales management Issue: Volume 40:Issue 3(2020) Page Start: 198 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗