21. Service Research Priorities: Managing and Delivering Service in Turbulent Times. (August 2021) Authors: Ostrom, Amy L.; Field, Joy M.; Fotheringham, Darima; Subramony, Mahesh; Gustafsson, Anders; Lemon, Katherine N.; Huang, Ming-Hui; McColl-Kennedy, Janet R. Journal: Journal of service research Issue: Volume 24:Number 3(2021) Page Start: 329 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
22. Text mining analysis roadmap (TMAR) for service research. Issue 1 (28th January 2020) Authors: Zaki, Mohamed; McColl-Kennedy, Janet R. Journal: Journal of services marketing Issue: Volume 34:Issue 1(2020) Page Start: 30 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
23. Text mining analysis roadmap (TMAR) for service research. Issue 1 (8th January 2020) Authors: Zaki, Mohamed; McColl-Kennedy, Janet R. Journal: Journal of services marketing Issue: Volume 34:Issue 1(2020) Page Start: 30 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
24. The changing role of the health care customer: review, synthesis and research agenda. (20th March 2017) Authors: McColl-Kennedy, Janet R.; Snyder, Hannah; Elg, Mattias; Witell, Lars; Helkkula, Anu; Hogan, Suellen J.; Anderson, Laurel Journal: Journal of service management Issue: Volume 28:Number 1(2017) Page Start: 2 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
25. The influence of place on health-care customer creativity. (3rd April 2019) Authors: Snyder, Hannah; Witell, Lars; Elg, Mattias; McColl-Kennedy, Janet R. Journal: European journal of marketing Issue: Volume 53:Number 7(2019) Page Start: 1400 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
26. The influence of place on health-care customer creativity. (8th July 2019) Authors: Snyder, Hannah; Witell, Lars; Elg, Mattias; McColl-Kennedy, Janet R. Journal: European journal of marketing Issue: Volume 53:Number 7(2019) Page Start: 1400 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
27. Theorizing beyond the horizon: service research in 2050. (15th October 2018) Authors: Keating, Byron W.; McColl-Kennedy, Janet R.; Solnet, David Journal: Journal of service management Issue: Volume 29:Number 5(2018) Page Start: 766 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
28. Theorizing beyond the horizon: service research in 2050. (8th November 2018) Authors: Keating, Byron W.; McColl-Kennedy, Janet R.; Solnet, David Journal: Journal of service management Issue: Volume 29:Number 5(2018) Page Start: 766 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
29. To give or not to give professional services to non-paying clients: Professionals' giving backstory. Issue 3 (15th June 2015) Authors: McColl-Kennedy, Janet R.; Patterson, Paul; Brady, Michael K.; Cheung, Lilliemay; Nguyen, Doan Journal: Journal of service management Issue: Volume 26:Issue 3(2015) Page Start: 426 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
30. Unpacking Customer Rage Elicitation: A Dynamic Model. (May 2015) Authors: Surachartkumtonkun, Jiraporn; McColl-Kennedy, Janet R.; Patterson, Paul G. Journal: Journal of service research Issue: Volume 18:Number 2(2015:May) Page Start: 177 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗