1. Addressing vulnerability: what role does marketing play?. Issue 6 (28th August 2019) Authors: Cheung, Lilliemay; McColl-Kennedy, Janet R. Journal: Journal of services marketing Issue: Volume 33:Issue 6(2019) Page Start: 660 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Co-creating service experience practices. Issue 2 (20th April 2015) Authors: Elina Jaakkola, Anu Helkkula and Dr Leena Aarikka-Stenroos, Dr; McColl-Kennedy, Janet R.; Cheung, Lilliemay; Ferrier, Elizabeth Journal: Journal of service management Issue: Volume 26:Issue 2(2015) Page Start: 249 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. Conducting service research that matters. Issue 6 (14th September 2015) Authors: Gustafsson, Anders; Aksoy, Lerzan; Brady, Michael K.; McColl-Kennedy, Janet R.; Sirianni, Nancy J.; Witell, Lars; Wuenderlich, Nancy V. Journal: Journal of services marketing Issue: Volume 29:Issue 6/7(2015) Page Start: 425 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. Consumer-citizens mobilizing social capital following a natural disaster: effects on well-being. Issue 4 (10th July 2017) Authors: Cheung, Lilliemay; McColl-Kennedy, Janet R.; Coote, Leonard V. Journal: Journal of services marketing Issue: Volume 31:Issue 4/5(2017) Page Start: 438 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. Customer Effort in Value Cocreation Activities: Improving Quality of Life and Behavioral Intentions of Health Care Customers. (August 2015) Authors: Sweeney, Jillian C.; Danaher, Tracey S.; McColl-Kennedy, Janet R. Other Names: Anderson Laurel guest-editor.; Ostrom Amy guest-editor. Journal: Journal of service research Issue: Volume 18:Number 3(2015:Aug.) Page Start: 318 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. Customer experience challenges: bringing together digital, physical and social realms. (15th October 2018) Authors: Bolton, Ruth N.; McColl-Kennedy, Janet R.; Cheung, Lilliemay; Gallan, Andrew; Orsingher, Chiara; Witell, Lars; Zaki, Mohamed Journal: Journal of service management Issue: Volume 29:Number 5(2018) Page Start: 776 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. Customer experience challenges: bringing together digital, physical and social realms. (7th September 2018) Authors: Bolton, Ruth N.; McColl-Kennedy, Janet R.; Cheung, Lilliemay; Gallan, Andrew; Orsingher, Chiara; Witell, Lars; Zaki, Mohamed Journal: Journal of service management Issue: Volume 29:Number 5(2018) Page Start: 776 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
8. Dynamics of wellbeing co-creation: a psychological ownership perspective. (2nd July 2020) Authors: Chen, Tom; Dodds, Sarah; Finsterwalder, Jörg; Witell, Lars; Cheung, Lilliemay; Falter, Mareike; Garry, Tony; Snyder, Hannah; McColl-Kennedy, Janet R. Journal: Journal of service management Issue: Volume 32:Number 3(2021) Page Start: 383 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
9. Fresh perspectives on customer experience. Issue 6 (14th September 2015) Authors: McColl-Kennedy, Janet R.; Gustafsson, Anders; Jaakkola, Elina; Klaus, Phil; Radnor, Zoe Jane; Perks, Helen; Friman, Margareta Journal: Journal of services marketing Issue: Volume 29:Issue 6/7(2015) Page Start: 430 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
10. Gaining Customer Experience Insights That Matter. (February 2019) Authors: McColl-Kennedy, Janet R.; Zaki, Mohamed; Lemon, Katherine N.; Urmetzer, Florian; Neely, Andy Journal: Journal of service research Issue: Volume 22:Number 1(2019:Feb.) Page Start: 8 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗