1. Expert systems in the service industry: a comprehensive survey and an application. (4th August 2014) Authors: Low, Boon Toh; Cheng, Chun Hung; Motwani, Jaideep; Madan, Manu S. Journal: International journal of computer applications technology Issue: Volume 10:Number 5/6(1997) Page Start: 289 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗