Expert systems in the service industry: a comprehensive survey and an application. (4th August 2014)

• Record Type: Journal Article
• Authors: Low, Boon Toh; Cheng, Chun Hung; Motwani, Jaideep; Madan, Manu S.
• Is Part Of: International journal of computer applications technology. Volume 10:Number 5/6(1997)
• Page Start: 289
• Page End: 299
• Publication Date: 2014-08-04
• Subjects: expert systems -- service industry -- tourism industry -- tourist advice -- tourist advisory services; Technology -- Data processing -- Periodicals; 620.00285
• Languages: English
• ISSNs: 0952-8091

Abstract

This paper examines the importance of expert systems in the service industry. In particular, the application of expert systems in the tourism industry is investigated. A comprehensive survey is presented to highlight the need for expert systems in the tourism industry. A detailed discussion of the development and implementation of ANESTA, an expert system for tourist advisory, is presented. Finally, directions for future research are suggested.