1. A customer-oriented model of product-service system lifecycle. (2018) Authors: Heo, Jun-Yeon; Lim, Chiehyeon; Kim, Kwang-Jae Journal: International journal of product lifecycle management Issue: Volume 11:Number 4(2018) Page Start: 350 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Customer complaints monitoring with customer review data analytics: An integrated method of sentiment and statistical process control analyses. (August 2021) Authors: Kim, Juram; Lim, Chiehyeon Journal: Advanced engineering informatics Issue: Volume 49(2021) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. Customer process management: A framework for using customer-related data to create customer value. (14th January 2019) Authors: Lim, Chiehyeon; Kim, Min-Jun; Kim, Ki-Hun; Kim, Kwang-Jae; Maglio, Paul Journal: Journal of service management Issue: Volume 30:Number 1(2019) Page Start: 105 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. Customer process management: A framework for using customer-related data to create customer value. (5th December 2018) Authors: Lim, Chiehyeon; Kim, Min-Jun; Kim, Ki-Hun; Kim, Kwang-Jae; Maglio, Paul Journal: Journal of service management Issue: Volume 30:Number 1(2019) Page Start: 105 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. Development of a service blueprint for the online-to-offline integration in service. (May 2020) Authors: Ryu, Do-Hyeon; Lim, Chiehyeon; Kim, Kwang-Jae Journal: Journal of retailing and consumer services Issue: Volume 54(2020) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. Development of service concepts that utilize health-related data: A case study with the National Health Insurance Service of South Korea. Issue 4 (2nd October 2018) Authors: Kim, Kwang-Jae; Lim, Chiehyeon; Kim, Ki-Hun; Kang, Sung-Hong; You, Heecheon; Jun, Chi-Hyuck; Shin, Soon-Ae; Choo, Dong-Soo; Kim, Jong-Hee Journal: IISE transactions on healthcare systems engineering Issue: Volume 8:Issue 4(2018) Page Start: 237 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. Experience Design Board: A tool for visualizing and designing experience-centric service delivery processes. (November 2018) Authors: Lim, Chiehyeon; Kim, Kwang-Jae Journal: Journal of retailing and consumer services Issue: Volume 45(2018) Page Start: 142 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
8. Fintech: research directions to explore the digital transformation of financial service systems. Issue 1 (23rd December 2019) Authors: Breidbach, Christoph F.; Keating, Byron W.; Lim, Chiehyeon Journal: Journal of service theory and practice Issue: Volume 30:Issue 1(2020) Page Start: 79 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
9. Fintech: research directions to explore the digital transformation of financial service systems. Issue 1 (23rd January 2020) Authors: Breidbach, Christoph F.; Keating, Byron W.; Lim, Chiehyeon Journal: Journal of service theory and practice Issue: Volume 30:Issue 1(2020) Page Start: 79 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
10. From data to value: A nine-factor framework for data-based value creation in information-intensive services. (April 2018) Authors: Lim, Chiehyeon; Kim, Ki-Hun; Kim, Min-Jun; Heo, Jun-Yeon; Kim, Kwang-Jae; Maglio, Paul P. Journal: International journal of information management Issue: Volume 39(2018) Page Start: 121 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗