1. 'On'Line or 'Off'Line …. does the 'Line' or the 'Communication' matter most?. Issue 4 (3rd July 2016) Authors: Kitchen, Philip J. Journal: Journal of marketing communications Issue: Volume 22:Issue 4(2016) Page Start: 347 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. A bibliometric investigation of service failure literature and a research agenda. (13th October 2020) Authors: Fouroudi, Pantea; Kitchen, Philip J.; Marvi, Reza; Akarsu, Tugra Nazli; Uddin, Helal Journal: European journal of marketing Issue: Volume 54:Number 10(2020) Page Start: 2575 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. Addressing the Janus face of customer service: a typology of new age service failures. (19th May 2020) Authors: Taylor, Charles R.; Kitchen, Philip J.; Sarkees, Matthew E.; Lolk, Christian O. Journal: European journal of marketing Issue: Volume 54:Number 10(2020) Page Start: 2295 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. Addressing the Janus face of customer service: a typology of new age service failures. (21st May 2020) Authors: Taylor, Charles R.; Kitchen, Philip J.; Sarkees, Matthew E.; Lolk, Christian O. Journal: European journal of marketing Issue: Volume 54:Number 10(2020) Page Start: 2295 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. BP and the Deepwater Horizon oil spill: A case study of how company management employed public relations to restore a damaged brand. Issue 7 (2nd October 2020) Authors: Kanso, Ali M.; Nelson, Richard Alan; Kitchen, Philip J. Journal: Journal of marketing communications Issue: Volume 26:Issue 7(2020) Page Start: 703 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. Brickbats and bouquets for marketing. Issue 11 (14th November 2016) Authors: Kitchen, Philip J.; Sheth, Jagdish N. Journal: European journal of marketing Issue: Volume 50:Issue 11(2016) Page Start: 1906 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. Celebrity ambassador/celebrity endorsement – takes a licking but keeps on ticking. (4th July 2019) Authors: Proctor, Tony; Kitchen, Philip J. Journal: Journal of strategic marketing Issue: Volume 27:Number 5(2019) Page Start: 373 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
8. Developing corporate communications: insights from the Italian scenario. Issue 3 (20th January 2020) Authors: Palazzo, Maria; Foroudi, Pantea; Kitchen, Philip J.; Siano, Alfonso Journal: Qualitative market research Issue: Volume 23:Issue 3(2020) Page Start: 407 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
9. Developing corporate communications: insights from the Italian scenario. Issue 3 (5th February 2020) Authors: Palazzo, Maria; Foroudi, Pantea; Kitchen, Philip J.; Siano, Alfonso Journal: Qualitative market research Issue: Volume 23:Issue 3(2020) Page Start: 407 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
10. Diversity, Dimensionality, Distinctiveness. Issue 1 (2nd January 2018) Authors: Kitchen, Philip J. Journal: Journal of marketing communications Issue: Volume 24:Issue 1(2018) Page Start: 1 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗