1. A Cross-national Investigation of the Satisfaction and Loyalty Linkage for Mobile Telecommunications Services across Eight Countries. Issue 1 (February 2013) Authors: Aksoy, Lerzan; Buoye, Alexander; Aksoy, Pelin; Larivière, Bart; Keiningham, Timothy L. Journal: Journal of interactive marketing Issue: Volume 27:Issue 1(2013) Page Start: 74 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. A Five-Component Customer Commitment Model: Implications for Repurchase Intentions in Goods and Services Industries. (November 2015) Authors: Keiningham, Timothy L.; Frennea, Carly M.; Aksoy, Lerzan; Buoye, Alexander; Mittal, Vikas Journal: Journal of service research Issue: Volume 18:Number 4(2015:Nov.) Page Start: 433 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. Bridging the data divide between practitioners and academics: Approaches to collaborating better to leverage each other's resources. (29th November 2019) Authors: Benoit, Sabine; Klose, Sonja; Wirtz, Jochen; Andreassen, Tor Wallin; Keiningham, Timothy L. Journal: Journal of service management Issue: Volume 30:Number 5(2019) Page Start: 524 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. Bridging the data divide between practitioners and academics: Approaches to collaborating better to leverage each other's resources. (30th October 2019) Authors: Benoit, Sabine; Klose, Sonja; Wirtz, Jochen; Andreassen, Tor Wallin; Keiningham, Timothy L. Journal: Journal of service management Issue: Volume 30:Number 5(2019) Page Start: 524 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. Linking satisfaction to credit card decisions: an application of the Wallet Allocation Rule. Issue 2 (3rd April 2017) Authors: Aksoy, Lerzan; Keiningham, Timothy L.; Buoye, Alexander; Ball, Joan Journal: International journal of bank marketing Issue: Volume 35:Issue 2(2017) Page Start: 205 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. Modeling Heterogeneity in the Satisfaction, Loyalty Intention, and Shareholder Value Linkage: A Cross-Industry Analysis at the Customer and Firm Levels. (February 2016) Authors: Larivière, Bart; Keiningham, Timothy L.; Aksoy, Lerzan; Yalçin, Atakan; Morgeson, Forrest V.; Mithas, Sunil Journal: JMR, Journal of marketing research Issue: Volume 53:Number 1(2016) Page Start: 91 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature. (November 2020) Authors: De Keyser, Arne; Verleye, Katrien; Lemon, Katherine N.; Keiningham, Timothy L.; Klaus, Philipp Journal: Journal of service research Issue: Volume 23:Number 4(2020:Nov.) Page Start: 433 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
8. Relative Value and Customer Choice in Loan Decisions: An Application of the Wallet Allocation Rule. (May 2016) Authors: Aksoy, Lerzan; Keiningham, Timothy L.; Buoye, Alexander; Ball, Joan Journal: Journal of creating value Issue: Volume 2:Number 1(2016) Page Start: 92 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
9. Service Failure Severity, Customer Satisfaction, and Market Share: An Examination of the Airline Industry. (November 2014) Authors: Keiningham, Timothy L.; Morgeson, Forrest V.; Aksoy, Lerzan; Williams, Luke Journal: Journal of service research Issue: Volume 17:Number 4(2014:Nov.) Page Start: 415 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
10. Service Safety in the Pandemic Age. (November 2020) Authors: Berry, Leonard L.; Danaher, Tracey S.; Aksoy, Lerzan; Keiningham, Timothy L. Journal: Journal of service research Issue: Volume 23:Number 4(2020:Nov.) Page Start: 391 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗