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- Case journal2
- International journal of contemporary hospitality management2
- Journal of services marketing2
- Current issues in tourism1
- International journal of hospitality management1
- International journal of management education1
- International journal of teaching and case studies1
- Journal of geography1
- Journal of hospitality and tourism management1
- Journal of marketing communications1
- Karabas, Ismail [remove] 15
- Hospitality industry -- Management -- Periodicals 4
- 338.4791068 2
- 647.94068 2
- 658.00722 2
- 658.802 2
- Business 2
- Business -- Case studies -- Periodicals 2
- Case studies 2
- Customer experience -- Emotions -- Service delivery -- Service systems -- Service quality -- Service failures -- Service charge -- Service inclusive pricing -- Non-voluntary tipping policy -- Mandatory gratuity -- Blocked vengeance -- Blocked gratitude 2
- Customer services -- Periodicals 2