1. "Turning role conflict into performance": assessing the moderating role of self-monitoring, manager trust and manager identification. Issue 3 (11th April 2023) Authors: Kalra, Ashish; Itani, Omar S.; Sun, Sijie Journal: Journal of service theory and practice Issue: Volume 33:Issue 3(2023) Page Start: 436 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. "Us" to co-create value and hate "them": examining the interplay of consumer-brand identification, peer identification, value co-creation among consumers, competitor brand hate and individualism. (26th November 2020) Authors: Itani, Omar S. Journal: European journal of marketing Issue: Volume 55:Number 4(2021) Page Start: 1023 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors. (March 2020) Authors: Itani, Omar S.; Jaramillo, Fernando; Paesbrugghe, Bert Journal: Journal of retailing and consumer services Issue: Volume 53(2020) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. Can salesperson guilt lead to more satisfied customers? Findings from India. Issue 7 (7th August 2017) Authors: Gabler, Colin B.; Agnihotri, Raj; Itani, Omar S. Journal: Journal of business & industrial marketing Issue: Volume 32:Issue 7(2017) Page Start: 951 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. Consumers' health-locus-of-control and social distancing in pandemic-based e-tailing services. Issue 8 (26th July 2021) Authors: Itani, Omar S.; Hollebeek, Linda D. Journal: Journal of services marketing Issue: Volume 35:Issue 8(2021) Page Start: 1073 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. Exploring the role of extrovert-introvert customers' personality prototype as a driver of customer engagement: Does relationship duration matter?. (March 2020) Authors: Itani, Omar S.; El Haddad, Rania; Kalra, Ashish Journal: Journal of retailing and consumer services Issue: Volume 53(2020) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. From cognition to action: the effect of thought self-leadership strategies and self-monitoring on adaptive selling behavior. Issue 12 (13th April 2020) Authors: Alnakhli, Hayam; Singh, Rakesh; Agnihotri, Raj; Itani, Omar S. Journal: Journal of business & industrial marketing Issue: Volume 35:Issue 12(2020) Page Start: 1915 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
8. From cognition to action: the effect of thought self-leadership strategies and self-monitoring on adaptive selling behavior. Issue 12 (16th April 2020) Authors: Alnakhli, Hayam; Singh, Rakesh; Agnihotri, Raj; Itani, Omar S. Journal: Journal of business & industrial marketing Issue: Volume 35:Issue 12(2020) Page Start: 1915 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
9. Light at the end of the tunnel: Visitors' virtual reality (versus in-person) attraction site tour-related behavioral intentions during and post-COVID-19. (June 2021) Authors: Itani, Omar S.; Hollebeek, Linda D. Journal: Tourism management Issue: Volume 84(2021) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
10. Salesperson ambidexterity and customer satisfaction: examining the role of customer demandingness, adaptive selling, and role conflict. Issue 1 (2nd January 2017) Authors: Agnihotri, Raj; Gabler, Colin B.; Itani, Omar S.; Jaramillo, Fernando; Krush, Michael T. Journal: Journal of personal selling & sales management Issue: Volume 37:Issue 1(2017) Page Start: 27 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗