Author/Creator: Groth, Markus - British Library Electronic Legal Deposit Catalogue-Journal Issues and Articles Search Results

Author/Creator Groth, Markus

1. The impact of surface acting on coworker-directed voluntary workplace behaviours. Issue 3 (3rd May 2016)

Authors:: Yue, Yumeng; Wang, Karyn L.; Groth, Markus
Journal:: European journal of work and organizational psychology
Issue:: Volume 25:Issue 3(2016)
Page Start:: 447
Record Type:: Journal Article
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2. Time to change: a review of organisational culture change in health care organisations. Issue 3 (5th September 2016)

Authors:: Johnson, Anya; Nguyen, Helena; Groth, Markus; Wang, Karyn; Ng, Ju Li
Journal:: Journal of organizational effectiveness
Issue:: Volume 3:Issue 3(2016)
Page Start:: 265
Record Type:: Journal Article
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3. Caught out! The role of customer emotional intelligence and dual thinking processes in perceptions of frontline service employees' inauthentic positive displays. Issue 12 (9th August 2021)

Authors:: Wang, Karyn L.; Nguyen, Helena; Johnson, Anya; Groth, Markus
Other Names:: Mariani Marcello M. guestEditor.; Vega Rodrigo Perez guestEditor.
Journal:: Psychology & marketing
Issue:: Volume 38:Issue 12(2021)
Page Start:: 2191
Record Type:: Journal Article
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4. Service work in 2050: toward a work ecosystems perspective. (17th September 2018)

Authors:: Subramony, Mahesh; Solnet, David; Groth, Markus; Yagil, Dana; Hartley, Nicole; Beomcheol Kim, Peter; Golubovskaya, Maria
Journal:: Journal of service management
Issue:: Volume 29:Number 5(2018)
Page Start:: 956
Record Type:: Journal Article
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5. Accelerating employee-related scholarship in service management: Research streams, propositions, and commentaries. (3rd October 2017)

Authors:: Subramony, Mahesh; Ehrhart, Karen; Groth, Markus; Holtom, Brooks C.; van Jaarsveld, Danielle D.; Yagil, Dana; Darabi, Tiffany; Walker, David; Bowen, David E.; Fisk, Raymond P.; Grönroos, Christian; Wirtz, Jochen
Journal:: Journal of service management
Issue:: Volume 28:Number 5(2017)
Page Start:: 837
Record Type:: Journal Article
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6. It Went Downhill From There: The Spillover Effect from Previous Customer Mistreatment on Frontline Employees' Service Delivery. (August 2022)

Authors:: Yue, Yumeng; Wang, Karyn L.; Groth, Markus
Journal:: Journal of service research
Issue:: Volume 25:Number 3(2022)
Page Start:: 478
Record Type:: Journal Article
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7. Enacting Service Work in a Changing World: Time for a Dialogue. (May 2021)

Authors:: Subramony, Mahesh; Groth, Markus
Other Names:: Subramony Mahesh guest-editor.; Groth Markus guest-editor.
Journal:: Journal of service research
Issue:: Volume 24:Number 2(2021)
Page Start:: 226
Record Type:: Journal Article
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8. Four Decades of Frontline Service Employee Research: An Integrative Bibliometric Review. (May 2021)

Authors:: Subramony, Mahesh; Groth, Markus; Hu, Xinyu 'Judy'; Wu, Yu
Other Names:: Subramony Mahesh guest-editor.; Groth Markus guest-editor.
Journal:: Journal of service research
Issue:: Volume 24:Number 2(2021)
Page Start:: 230
Record Type:: Journal Article
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9. When Heroes and Villains Are Victims: How Different Withdrawal Strategies Moderate the Depleting Effects of Customer Incivility on Frontline Employees. (August 2021)

Authors:: Yue, Yumeng; Nguyen, Helena; Groth, Markus; Johnson, Anya; Frenkel, Stephen
Journal:: Journal of service research
Issue:: Volume 24:Number 3(2021)
Page Start:: 435
Record Type:: Journal Article
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10. A review and agenda for examining how technology-driven changes at work will impact workplace mental health and employee well-being. Issue 3 (August 2020)

Authors:: Johnson, Anya; Dey, Shanta; Nguyen, Helena; Groth, Markus; Joyce, Sadhbh; Tan, Leona; Glozier, Nicholas; Harvey, Samuel B
Journal:: Australian journal of management
Issue:: Volume 45:Issue 3(2020)
Page Start:: 402
Record Type:: Journal Article
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