1. Classifying Patients' Complaints for Regulatory Purposes: A Pilot Study. Issue 3 (30th April 2021) Authors: Bouwman, Renée; Bomhoff, Manja; Robben, Paul; Friele, Roland Journal: Journal of patient safety Issue: Volume 17:Issue 3(2021) Page Start: e169 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Classifying Patients' Complaints for Regulatory Purposes: A Pilot Study. Issue 3 (April 2021) Authors: Bouwman, Renée; Bomhoff, Manja; Robben, Paul; Friele, Roland Journal: Journal of patient safety Issue: Volume 17:Issue 3(2021) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. Complaints in long-term care facilities for older persons: Why residents do not give 'free advice'. Issue 1 (January 2017) Authors: Bomhoff, Manja; Friele, Roland Journal: Health policy Issue: Volume 121:Issue 1(2017) Page Start: 75 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. Expectations and needs of patients with a chronic disease toward self-management and eHealth for self-management purposes. Issue 1 (December 2016) Authors: Huygens, Martine; Vermeulen, Joan; Swinkels, Ilse; Friele, Roland; van Schayck, Onno; de Witte, Luc Journal: BMC health services research Issue: Volume 16:Issue 1(2016) Page Start: 1 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. Is There a Mismatch Between the Perspectives of Patients and Regulators on Healthcare Quality? A Survey Study. Issue 7 (October 2021) Authors: Bouwman, Renée; Bomhoff, Manja; Robben, Paul; Friele, Roland Journal: Journal of patient safety Issue: Volume 17:Issue 7(2021) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. Knowledge implementation in healthcare practice: a view from The Netherlands. Issue 5 (23rd December 2011) Authors: Wensing, Michel; Bal, Roland; Friele, Roland Journal: BMJ quality & safety Issue: Volume 21:Issue 5(2012) Page Start: 439 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. Patients at the centre after a health care incident: A scoping review of hospital strategies targeting communication and nonmaterial restoration. (20th December 2021) Authors: Dijkstra, Rachel I.; Roodbeen, Ruud T. J.; Bouwman, Renée J. R.; Pemberton, Antony; Friele, Roland Journal: Health expectations Issue: Volume 25:Number 1(2022) Page Start: 264 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
8. Patients' perspectives on the role of their complaints in the regulatory process. (7th May 2015) Authors: Bouwman, Renée; Bomhoff, Manja; Robben, Paul; Friele, Roland Journal: Health expectations Issue: Volume 19:Number 2(2016:Jun.) Page Start: 483 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
9. The effect of the proximity of patients' nearest alternative hospital on their intention to search for information on hospital quality. (January 2014) Authors: Victoor, Aafke; Rademakers, Jany; Rooijen, Margreet Reitsma-van; Jong, Judith de; Delnoij, Diana; Friele, Roland Journal: Journal of health services research & policy Issue: Volume 19:Number 1(2014:Jan.) Page Start: 4 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
10. Why patients may not exercise their choice when referred for hospital care. An exploratory study based on interviews with patients. (17th June 2014) Authors: Victoor, Aafke; Delnoij, Diana; Friele, Roland; Rademakers, Jany Journal: Health expectations Issue: Volume 19:Number 3(2016:Sep.) Page Start: 667 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗