1. "Can you send us a PM please?" Service recovery interactions on social media from the perspective of organizational legitimacy. (December 2020) Authors: Van Herck, Rebecca; Decock, Sofie; De Clerck, Bernard Journal: Discourse, context & media Issue: Volume 38(2020) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. A unique blend of interpersonal and transactional strategies in English email responses to customer complaints in a B2C setting: A move analysis. (January 2022) Authors: Van Herck, Rebecca; Decock, Sofie; Fastrich, Bridgit Journal: English for specific purposes Issue: Volume 65(2022) Page Start: 30 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. Autoimmune liver disease for the non-specialist. (8th September 2009) Authors: Decock, Sofie; McGee, Phyllis; Hirschfield, Gideon M Journal: BMJ Issue: Volume 339(2009) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. Discursive approaches to webcare: A closer look at apologies, conversational human voice, legitimation, and emotion regulation. (March 2022) Authors: Decock, Sofie Journal: Discourse, context & media Issue: Volume 45(2022) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. Good data in business and professional discourse research and teaching : further explorations /: further explorations. (2021) Editors: Jacobs, Geert; Decock, Sofie Record Type: Book Extent: 1 online resource, illustrations (black and white) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. Immune reactivity to β-tubulin isotype 5 and vesicular integral-membrane protein 36 in patients with autoimmune gastrointestinal disorders. Issue 11 (15th December 2010) Authors: Op De Beéck, Katrijn; Van den Bergh, Karolien; Vermeire, Séverine; Decock, Sofie; Derua, Rita; Waelkens, Etienne; Rutgeerts, Paul; Nevens, Frederik; Bossuyt, Xavier Journal: Gut Issue: Volume 60:Issue 11(2011) Page Start: 1601 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. Interpersonal Strategies in E-Complaint Refusals: Textbook Advice Versus Actual Situated Practice. Issue 3 (September 2020) Authors: Decock, Sofie; De Clerck, Bernard; Van Herck, Rebecca Journal: Business and professional communication quarterly Issue: Volume 83:Issue 3(2020) Page Start: 285 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
8. Interpersonal Strategies in E-Complaint Refusals: Textbook Advice Versus Actual Situated Practice. Issue 3 (September 2020) Authors: Decock, Sofie; De Clerck, Bernard; Van Herck, Rebecca Journal: Business and professional communication quarterly Issue: Volume 83:Issue 3(2020) Page Start: 285 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
9. Reactions to Brexit in images: a multimodal content analysis of shared visual content on Flickr. (February 2021) Authors: Bouko, Catherine; De Wilde, July; Decock, Sofie; De Clercq, Orphée; Manchia, Valentina; Garcia, David Journal: Visual communication Issue: Volume 20:Number 1(2021) Page Start: 4 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
10. Testing the Various Guises of Conversational Human Voice: The Impact of Formality and Personalization on Customer Outcomes in Online Complaint Management. Issue 1 (2nd January 2021) Authors: Decock, Sofie; De Clerck, Bernard; Lybaert, Chloé; Plevoets, Koen Journal: Journal of Internet commerce Issue: Volume 20:Issue 1(2021) Page Start: 1 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗