1. Business co-creation for service innovation in the hospitality and tourism industry. Issue 6 (12th June 2017) Authors: Chen, Ja-Shen; Kerr, Don; Chou, Cindy Yunhsin; Ang, Chinhui Journal: International journal of contemporary hospitality management Issue: Volume 29:Issue 6(2017) Page Start: 1522 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Effect of multichannel service delivery quality on customers' continued engagement intention: A customer experience perspective. Issue 2 (2nd October 2019) Authors: Chen, Ja-Shen; Tsou, Hung-Tai; Chou, Cindy Yunhsin; Ciou, Ciou-Hua Journal: Asia Pacific journal of marketing and logistics Issue: Volume 32:Issue 2(2020) Page Start: 473 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. Effect of multichannel service delivery quality on customers' continued engagement intention: A customer experience perspective. Issue 2 (4th October 2019) Authors: Chen, Ja-Shen; Tsou, Hung-Tai; Chou, Cindy Yunhsin; Ciou, Ciou-Hua Journal: Asia Pacific journal of marketing and logistics Issue: Volume 32:Issue 2(2020) Page Start: 473 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. Enhancing online rapport experience via augmented reality. Issue 7 (12th December 2019) Authors: Huang, Tseng-Lung; Mathews, Shane; Chou, Cindy Yunhsin Journal: Journal of services marketing Issue: Volume 31:Issue 7(2017) Page Start: 851 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. Enhancing online rapport experience via augmented reality. Issue 7 (13th November 2019) Authors: Huang, Tseng-Lung; Mathews, Shane; Chou, Cindy Yunhsin Journal: Journal of services marketing Issue: Volume 33:Issue 7(2019) Page Start: 851 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. Inter-firm relational resources in cloud service adoption and their effect on service innovation. Issue 3 (12th March 2017) Authors: Chou, Cindy Yunhsin; Chen, Ja-Shen; Liu, Yu-Ping Journal: Service industries journal Issue: Volume 37:Issue 3/4(2017) Page Start: 256 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. Promoting consumer environmental friendly purchase behaviour: a synthesized model from three short-term longitudinal studies in Australia. Issue 12 (15th October 2018) Authors: Huang, Chih-Hsuan; Lings, Ian; Beatson, Amanda; Chou, Cindy Yunhsin Journal: Journal of environmental planning and management Issue: Volume 61:Issue 12(2018) Page Start: 2067 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
8. Servicing through digital interactions andwell-being in virtual communities. Issue 2 (23rd August 2021) Authors: Chou, Cindy Yunhsin; Leo, Wei Wei Cheryl; Chen, Tom Journal: Journal of services marketing Issue: Volume 36:Issue 2(2022) Page Start: 217 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
9. The perception of crowding, quality and well-being: a study of Vietnamese public health services. Issue 4 (20th June 2019) Authors: Sawang, Sukanlaya; Chou, Cindy Yunhsin; Truong-Dinh, Bao Quoc Journal: Journal of health organisation and management Issue: Volume 33:Issue 4(2019) Page Start: 460 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
10. The perception of crowding, quality and well-being: a study of Vietnamese public health services. Issue 4 (28th June 2019) Authors: Sawang, Sukanlaya; Chou, Cindy Yunhsin; Truong-Dinh, Bao Quoc Journal: Journal of health organisation and management Issue: Volume 33:Issue 4(2019) Page Start: 460 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗