1. Barriers to service recovery in B2B markets: a TISM approach in the context of IT-based services. Issue 8 (11th January 2021) Authors: Baliga, Ashwin J.; Chawla, Vaibhav; Sunder M., Vijaya; Kumar, Rajesh Journal: Journal of business & industrial marketing Issue: Volume 36:Issue 8(2021) Page Start: 1452 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Chatbots in Marketing: A Literature Review Using Morphological and Co-Occurrence Analyses. Issue 3 (August 2022) Authors: Ramesh, Aishwarya; Chawla, Vaibhav Journal: Journal of interactive marketing Issue: Volume 57:Issue 3(2022) Page Start: 472 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. Salesperson's spirituality: impact on customer orientation and adaptability. Issue 3 (2nd May 2017) Authors: Chawla, Vaibhav; Guda, Sridhar Journal: Marketing intelligence & planning Issue: Volume 35:Issue 3(2017) Page Start: 408 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. Systematic review of determinants of sales performance: Verbeke et al.'s (2011) classification extended. Issue 8 (1st October 2020) Authors: Chawla, Vaibhav; Lyngdoh, Teidorlang; Guda, Sridhar; Purani, Keyoor Journal: Journal of business & industrial marketing Issue: Volume 35:Issue 8(2020) Page Start: 1359 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. Systematic review of determinants of sales performance: Verbeke et al.'s (2011) classification extended. Issue 8 (30th September 2020) Authors: Chawla, Vaibhav; Lyngdoh, Teidorlang; Guda, Sridhar; Purani, Keyoor Journal: Journal of business & industrial marketing Issue: Volume 35:Issue 8(2020) Page Start: 1359 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. The Burden of Double Deviation in Services: A Systematic Review and Research Agenda. (16th June 2022) Authors: Suresh, Priyanka; Chawla, Vaibhav Journal: International journal of consumer studies Issue: Volume 46:Number 5(2022) Page Start: 1919 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. The effect of workplace spirituality on salespeople's organisational deviant behaviours: research propositions and practical implications. Issue 3 (4th March 2014) Authors: Chawla, Vaibhav Journal: Journal of business & industrial marketing Issue: Volume 29:Issue 3(2014) Page Start: 199 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
8. Workplace spirituality governance: impact on customer orientation and salesperson performance. Issue 4 (3rd May 2016) Authors: Chawla, Vaibhav Journal: Journal of business & industrial marketing Issue: Volume 31:Issue 4(2016) Page Start: 498 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗