1. 20th Excellence in Services International Conference (EISIC) (formerly Toulon–Verona Conference). Issue 5 (13th August 2018) Authors: Baccarani, Claudio; Martin, Jacques Journal: TQM journal Issue: Volume 30:Issue 5(2018) Page Start: 442 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. 20th Excellence in Services International Conference (EISIC) (formerly Toulon–Verona Conference). Issue 5 (23rd July 2018) Authors: Baccarani, Claudio; Martin, Jacques Journal: TQM journal Issue: Volume 30:Issue 5(2018) Page Start: 442 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. A five-senses perspective to quality in hospitals. Issue 3 (8th April 2014) Authors: Maria Ugolini, Marta; Rossato, Chiara; Baccarani, Claudio Editors: Claudio Baccarani and Dr Jacques Martin, Professor Journal: TQM journal Issue: Volume 26:Issue 3(2014) Page Start: 284 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. Business theatre in management studies: a structured literature review and future research directions. (2016) Authors: Baccarani, Claudio; Bonfanti, Angelo Journal: International journal of managerial and financial accounting Issue: Volume 8:Number 3/4(2016) Page Start: 334 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. Climate change and organizational management: toward a new paradigm. Issue 3 (12th September 2020) Authors: Baccarani, Claudio; Brunetti, Federico; Martin, Jacques Journal: TQM journal Issue: Volume 33:Issue 3(2021) Page Start: 640 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. Effective public speaking: a conceptual framework in the corporate-communication field. (3rd August 2015) Authors: Baccarani, Claudio; Bonfanti, Angelo Journal: Corporate communications Issue: Volume 20:Number 3(2015) Page Start: 375 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. Effective public speaking: a conceptual framework in the corporate-communication field. (3rd August 2015) Authors: Baccarani, Claudio; Bonfanti, Angelo Journal: Corporate communications Issue: Volume 20:Number 3(2015) Page Start: 375 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
8. Evaluating the outcomes of service ecosystems: The interplay between ecosystem well-being and customer well-being. Issue 6 (9th October 2017) Authors: Baccarani, Claudio; Cassia, Fabio Journal: TQM journal Issue: Volume 29:Issue 6(2017) Page Start: 834 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
9. Finding a way towards high-quality, accessible tourism: the role of digital ecosystems. Issue 1 (13th July 2020) Authors: Cassia, Fabio; Castellani, Paola; Rossato, Chiara; Baccarani, Claudio Journal: TQM journal Issue: Volume 33:Issue 1(2021) Page Start: 205 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
10. Lean production, Toyota Production System and Kaizen philosophy: A conceptual analysis from the perspective of Zen Buddhism. Issue 4 (11th June 2018) Authors: Chiarini, Andrea; Baccarani, Claudio; Mascherpa, Vittorio Journal: TQM journal Issue: Volume 30:Issue 4(2018) Page Start: 425 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗