1. An object-oriented approach for designing service scheduling support systems. (19th November 2004) Authors: Lee, Sang M.; Asllani, Arben A.; Trimi, Silvana Journal: International journal of services and standards Issue: Volume 1:Number 1(2004) Page Start: 39 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗