An object-oriented approach for designing service scheduling support systems. (19th November 2004)

• Record Type: Journal Article
• Authors: Lee, Sang M.; Asllani, Arben A.; Trimi, Silvana
• Is Part Of: International journal of services and standards. Volume 1:Number 1(2004)
• Page Start: 39
• Page End: 51
• Publication Date: 2004-11-19
• Subjects: object-orientation approach -- service scheduling support system -- regional healthcare centre -- standards -- patient scheduling -- object-oriented scheduling -- services; Standardization -- Periodicals; Customer services -- Standards -- Periodicals; 389.605
• Languages: English
• ISSNs: 1740-8849

Abstract

The focus of this paper is to provide practical guidelines for designing service scheduling support systems based on the Object-Orientation Approach (OOA). The advantages of OOA include providing greater flexibility to the process of system design and implementation, simplifying the decision making process and empowering decision-makers at the operational level. The application domain of this paper is healthcare where patient scheduling has always been a major challenge due to the high degree of system complexity and uncertainty. A real-world application of the object-oriented patient scheduling system at a regional healthcare centre is presented.